The Information Systems Department designs, implements, and manages information technology resources in support of the efficient operation of county government.
- Meet with county departments to discuss new application systems.
- Meet with county departments to discuss problems, system modification, and enhancements to existing application systems.
- Analyze the workflow to determine computer programming needs or changes.
- Design, code and test customized applications.
- Analyzing and correcting application program problems.
- Training for application systems developed by the Information Systems programmers. Answer questions about these systems.
- Assistance with data transfer from one computer system to another computer system provided we have the necessary equipment needed for the transfer.
- Assistance with purchased software selection, implementation, maintenance and support.
- Creates technical documentation (user, operator, and programmer instructions).
- Maintains archived data.
- Runs cyclic and special request programs and reports.
- Weekly backup of system.
- Daily backup of computers located in the Information Systems Department.
- Backup daily data on networked PC's.
- Onsite / offsite storage locations of backup media.
- Bursting and decollating of reports.
- Assistance with loading paper, cartridges, and ribbons in printers.
- Interacts with equipment vendors in the solution of network / hardware / software failures.
- Monitors computer systems to ensure effective and efficient operation.
- Service calls for repairs on computer equipment.
Consulting Services to County Offices
- Assistance in analyzing computer hardware, software and networking requirements.
- Assistance in capacity planning.
- Assistance in developing a backup / recovery plan.
- Assistance with computer connectivity or communication solutions.
- Provides guidance and assistance as needed for the resolution of operational or procedural problems related to Information Technology.
- Database Administration, Security, and Standards.
- Assistance with basic "how to" questions for software products.
Data Entry / Clerical
- Input information into computer by highly skilled data entry operators.
- Prepare and code documents for computer input.
- Create and maintain data entry instructions for all systems.
- Data entry scheduling to meet deadlines; estimates time allotted to a project based on quantity.
- Temporary floating clerical help in other county offices.
- Installation of computer software on computers. Including software upgrades, and service packs.
- Installation of computer hardware.
- Software configuration and tuning.
- Repair and troubleshooting of hardware and software problems on network equipment, PC's, printers, servers, midrange computers, and telephone/voice mail equipment. Interfaces with vendor support centers to resolve problems.
- Monitoring of computer systems to ensure efficient and effective operation.
- Designing and reviewing reports to monitor security and usage of computer systems.
- Internet: Firewall Management, set up access, block sites, create reports monitoring usage of Internet by machine, or user.
- Anti-Virus maintenance and control.
- Network Directory Services, File Storage and Security.
- E-Mail Administrator for County Post Office.
- Answers operator ("0") telephone calls and gives instructions on how to dial to reach the requested office.
- Locates personnel and relays messages, answer inquiries when possible.
- Keeps up-to-date directories of extensions in offices.
- Installation of telephones and related equipment.
- Troubleshooting and repairs hardware and software problems on telephone/voice mail equipment. Interface with vendor to resolve problems.
- Maintains telephone usage logs, 911 locator database, and telephone record database. Create telephone activity reports on request.